Frequently Asked Questions

The Wanganègès Brand

What is Wanganègès?
Wanganègès is a contemporary fashion brand rooted in Haitian culture, philosophy, spirituality, and questions of identity. Each collection is shaped by a specific idea, tradition, or cultural memory — transformed into pieces that can be worn, carried, and lived.

What does the name Wanganègès mean?
The name evokes the Haitian hummingbird — movement, beauty, resilience, and freedom. A presence that is light, intentional, and full.

Where is Wanganègès based?
Wanganègès is based in Toronto, Canada.

MAGIS — Collection 2027

What is MAGIS — Collection 2027?
MAGIS is the first collection from Wanganègès, drawing inspiration from Ignatian spirituality — the call to go further, act with purpose, and carry an inner fire into the world.

What does “MAGIS” mean?
MAGIS is a Latin word meaning “more” or “greater.” In the Ignatian tradition, it represents the pursuit of greater purpose and the call to give the best of oneself.

Product Sizing

What sizes are available?
The Set the World on Fire — Oversized Tee is available in S, M, L, XL, 2XL, 3XL, and 4XL.

Is the fit true to size?
This is an oversized fit. If you prefer a closer fit, we recommend sizing down. See our Size Guide for full measurements.

Can I exchange for a different size?
Because all products are made to order, we are unable to offer size exchanges for orders where the wrong size was selected. Please consult the Size Guide carefully before ordering. If you have sizing questions before you buy, contact us at durandjeanpierrepaul@gmail.com.

Order Processing

When will my order be processed?
Orders enter production immediately after purchase. Production typically takes 2–5 business days before your order ships.

Can I cancel or modify my order?
Orders can only be cancelled or modified before production begins. Please contact us immediately at durandjeanpierrepaul@gmail.com if you need to make a change.

Shipping & Delivery

Where do you ship?
We ship worldwide. See our Shipping page for rates and estimated delivery times by region.

How much does shipping cost?
Rates start at $4.79 (UK) and vary by destination. Full rates are listed on our Shipping page.

How long does delivery take?
Please allow 2–5 business days for production, followed by 3–7 business days for delivery within the US, Canada, and UK, and 5–20 business days for international orders.

Will I be charged customs or import duties?
International orders may be subject to customs fees depending on your country. These charges are the responsibility of the customer and are not included in the shipping rate.

Returns & Damaged Products

What if my order arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery at durandjeanpierrepaul@gmail.com with your order number and clear photographs of the product, packaging, and shipping label where relevant. We will review your claim and respond within 3 business days.

Do you accept returns for wrong size or change of mind?
No — all products are made to order. We cannot accept returns or issue refunds when a wrong size was selected or for change-of-mind purchases. Please use the Size Guide before ordering.

Order Tracking

How do I track my order?
You will receive a tracking number by email once your order ships. Use it to follow your package on the carrier’s website.

My tracking says delivered but I haven’t received my package.
Please first verify your shipping address and contact the carrier directly, as tracking sometimes indicates delivery before the package physically arrives. If the issue is unresolved, contact us at durandjeanpierrepaul@gmail.com.

My package hasn’t arrived and tracking hasn’t updated.
If your domestic order has not arrived within 30 days of your shipping confirmation, or your international order within 45 days, contact us at durandjeanpierrepaul@gmail.com and we will investigate with the carrier and fulfillment provider.

Payments & Checkout

Is my payment information secure?
Yes. All payments are processed securely through Shopify. We do not store your payment details.

Contact

How can I reach you?
Contact us at durandjeanpierrepaul@gmail.com or through our Contact page. We aim to respond within 2 business days.