Returns & Refunds
Returns & Refunds
Every Wanganègès piece is made to order. Please read this policy carefully before purchasing.
Damaged, defective, misprinted, or incorrectly fulfilled items
If your order arrives damaged, defective, misprinted, or significantly different from what was ordered, we will arrange an appropriate replacement or refund after reviewing your claim.
To be eligible, you must contact us within 30 days of delivery at durandjeanpierrepaul@gmail.com with:
- Your order number
- Clear photographs of the product, the packaging, and the shipping label where relevant
We will review your request and respond within 3 business days.
Wrong size or change of mind
Because every product is made to order specifically for you, we are unable to accept returns or offer refunds when a wrong size was selected at the time of purchase or for change-of-mind purchases.
We encourage you to consult our Size Guide carefully before placing your order. If you have any questions about sizing before you buy, contact us at durandjeanpierrepaul@gmail.com — we are happy to help.
Exchanges
We do not offer direct size exchanges, as all products are produced on demand. If your item is defective, damaged, misprinted, or incorrectly fulfilled, we will provide an appropriate replacement or refund after reviewing your claim as described above.
Return shipping
You are not required to physically return defective or incorrect items. Eligible claims are resolved based on photographic evidence.
Lost packages
If your domestic order has not arrived within 30 days of your shipping confirmation, or your international order within 45 days, please contact us at durandjeanpierrepaul@gmail.com.
We ask that you first verify your delivery address and check with your carrier, as tracking sometimes indicates delivery before the package reaches you. If the package is officially confirmed lost following our investigation with the carrier and fulfillment provider, we will offer either a replacement shipment or a refund depending on the circumstances.